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PC Troubleshooting FAQ
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Data Storage Devices
Hard Drives
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Hard drives are magnetic storage
devices that contain several discs inside called
"Platters" that are attached to a spindle motor. The
number of platters varies depending on the capacity of the
drive. Platters are coated with a film of magnetically sensitive
substance that is primarily made of iron oxide. Another
important ingredient is a thin layer of cobalt alloy. The
read/write heads are responsible for reading and writing to the
platters and are attached to the head actuator which is in
charge of moving the heads around the platters. |
The voice coil actuator is found in modern drives and assures that the
heads are in proper position which ensures that the appropriate tracks
are read. The guidance system used by the heads is called a servo. Its
job is to position the head over the correct cylinder. The spindle motor
is responsible for spinning the platters at a rate ranging from 3600 RPM
to 10000 RPM depending on the drive. Heads typically have a coil of
copper wire inside. Currents are passed through the wires which causes
the surface underneath to become magnetized, creating 1 bit of data. The
direction of the current passing through the wiring dictates the
polarity of the magnetization, which creates a 0 or a 1. To read the
data, the drive's electronics detect polarity differences.
The disk's surface has tracks that are rings that are located next to
each other. Each platter has the same number of tracks, and the tracks
on the outside are larger than the tracks on the inner part of the
surface. A track location that cuts across all platters is called a
cylinder. Each cylinder is divided into sectors that are 512K in size.
The size of the sector determines the amount of data that can be
written, and the amount that will be wasted if only a few characters are
in a record. A one byte record written to a sector occupies the entire
track in that sector.
Hard drive performance is measured as follows:
- Access Time - This is a measure of the average time that it takes
the drives R/W heads to access data on the drive.
- Seek Time - This is the amount of time it takes for the drives
head to move between cylinders and land on a particular track.
- Data Transfer Rate - The megabytes per second(MBps) in which data
is transferred between the drive and the system.
There are several different type of interfaces that can be used
including IDE, EIDE and SCSI. Each IDE interface can support up to 2
devices. IDE devices of course each contain their own integrated
controllers, and so in order to maintain order on the channel, it is
necessary to have some way of differentiating between the two devices.
This is assigning each device either a master slave designation using
jumpers on the drive, and then having the controller address commands
and data to either one or the other. Another option is to set the
jumpers to cable select. This means that the position of the drive on
the cable will determine its status. If you are using two drives on a
single channel, it is important to ensure that they are jumpered
correctly. Making both drives the master, or both the slave, will most
likely cause problems.
Hard drives can be configured in a Redundant Array of Inexpensive
Drives(RAID) configuration that is used for a variety of purposes
including data recovery and increased read/write performance depending
on the level of RAID employed. The RAID levels are as follows:
- RAID Level 0
Disk striping will distribute data across 2-32 hard disks. This
provides the fastest read/write performance as the system can access
the data from more than one place. This level of RAID does not
provide any redundancy.
- RAID Level 1
Disk mirroring writes exact copies of data to more than one disk.
Each disk or partition of a disk will contain the exact same data.
If one hard disk fails, the data still exists on the other disk.
This level of RAID also increases disk read performance as it can
pull the data off of both disks.
- RAID Level 2
Uses Hamming error correction codes, is intended for use with drives
which do not have built-in error detection. All SCSI drives support
built-in error detection, so this level is of little use when using
SCSI drives. It is seldom used at all today since ECC is embedded in
almost all modern disk drives.
- RAID Level 3
Stripes data at a byte level across several drives, with parity
stored on one drive. It is otherwise similar to level 4. It can be
used in data intensive or single-user environments which access long
sequential records to speed up data transfer. However, RAID-3 does
not allow multiple I/O operations to be overlapped and requires
synchronized-spindle drives in order to avoid performance
degradation with short records.
- RAID Level 4
Disk Striping in which the parity information is written to 1 drive
at a block level. The parity information allows recovery from the
failure of any single drive. The performance of a level 4 array is
very good for reads(the same as level 0). Writes require that parity
data be updated each time. The process offers no advantages over
RAID-5 and does not support multiple simultaneous write operations.
- RAID Level 5
Very similar to RAID level 4, however, parity information is written
to each of the disks in the array. If one of the disks fails, the
data can be reconstructed by installing a working hard disk. The
parity information is used to reconstruct the data that was lost.
The following procedure outlines the installation of a hard disk.
- Disconnect the power to the computer
- Configure the appropriate master/slave settings or SCSI ID for the
drive
- Insert the drive into an available drive bay. If the drive is too
small for the bay, you will need a mounting kit
- Screw in the 4 screws - 2 on each side of the bay
- If the drive is an IDE disk, connect the IDE cable to the drive.
There should be a stripe along 1 edge of the cable. This stripe
denotes pin 1. Pin 1 on the drive is usually closest to the power
connector on the drive, however, you should consult the
manufacturers documentation. Then connect the signal cable to the
motherboard ID1 or ID2 interface making sure to note the pin 1
orientation there as well. If the drive is a SCSI drive, a SCSI
cable would be connected from the drive to a SCSI controller card.
- Connect one of the power supply's power connectors to the drive
Once the drive has been installed it must be configured for use in the
following steps:
- CMOS configuration - Newer BIOSes autodetection features will do
this automatically. Otherwise, enter the setup utility during boot
up and configure the drive.
- Certain older drives types must be low-level formatted. Do not do
this on IDE drives!
- Partition the drive - Using the DOS utility FDISK, the drive can
be partitioned into logical drives. The disk must contain an active
primary partition that will be the C drive. An extended partition
may also be created if desired. In Windows NT, the Disk
Administrator program is used instead of FDISK. The size of the
partitions can be set to a desired size, however, note the
following:
- Windows 95 Rev A(FAT16) only supported partitions up to 2GB in
size.
- Windows 95/98 OSR2(FAT32) supported drives up to 8GB.
- Even if the OS supports larger partition sizes, the BIOS must
also support logical block addressing(LBA) or the maximum
partition that you will be able to create will be either 504 or
528 MB.
- Once the disk has been partitioned, it must then be formatted.
This can be done using the DOS format utility.
Due to the magnetic nature of hard disks, they should remain clear of
magnetic fields.
Floppy Drives
Floppy drives are also a form of magnetic storage that
function similarly to hard drives. There is a spring loaded metal cover
that is moved aside during operation that exposes a mylar disk that is
coated with a ferro-magnetic substance. The drive's read/write heads
access the disk as it turns on a spindle. Older PCs used 5.25 inch disks
and drives that were able to hold 1.2mb of data. Modern 3.5 drives can
hold 1.44mb of data. Given the popularity of newer storage types such as
CDROM, ZIP disks and removable hard drives, it is not likely that
further advancements to floppy technology will be made.
The following procedure outlines the installation of a floppy drive.
- Disconnect the power to the computer
- Insert the drive into an available floppy drive bay
- Screw in the 2 screws
- Plug the floppy cable into the drive and into the mainboard FD1
interface while noting the pin 1 orientation. Note the twist in the
cable. Connecting the floppy to the last connector on the cable will
make the drive an "A Drive" while plugging it in to the
connector toward the middle of the cable will make it a "Drive
B"
- Connect one of the power supply's power connectors to the drive
CD-ROM
A beam is emitted by the laser and directed onto a single
track on the disc by a prism/beamsplitter. As the disc rotates, the beam
encounters a series of pits and landings that determine whether the beam
is reflected back into the detector(from a landing) or scattered(from a
pit). Light from the laser beam must penetrate a thin protective layer
of plastic on the disc before striking the reflective coating that
contains the pits and landings. As the disc rotates, light reflected
from landings on the disk strikes the photo sensor producing a series of
electrical pulses that are coordinated with a timing circuit to generate
a stream of 1s and 0s that produce the binary code of information on the
disc. The average storage capacity for a CD-ROM is 680mb of data.
Newer CD-ROM drives have the capability to record data. There are 2 main
types of CD recorders.
CD-R (Recordable) - Uses a chemical layer with a thin metal layer(silver
alloy or gold). “Burning” removes reflective parts to simulate pits
and lands and represent 1s and 0s . CD-RW (ReWritable) - Uses
phase-change material that crystallizes to write, and rewrite CDs
through a heating and cooling process.
The following procedure outlines the installation of a CDROM drive.
- Disconnect the power to the computer
- Configure the appropriate master/slave settings or SCSI ID for the
drive
- Insert the drive into an available drive bay
- Screw in the 4 screws - 2 on each side of the bay
- If the drive is an IDE, connect the IDE cable to the drive. There
should be a stripe along 1 edge of the cable. This stripe denotes
pin 1. Pin 1 on the drive is usually closest to the power connector
on the drive, however, you should consult the manufacturers
documentation. Then connect the signal cable to the motherboard ID1
or ID2 interface making sure to note the pin 1 orientation there as
well. If the drive is a SCSI drive, a SCSI cable would be connected
from the drive to a SCSI controller card.
- Connect one of the power supply's power connectors to the drive
.
Tape Drives
Tape drives are another form of magnetic storage media
that function similarly to the other forms of magnetic media. The tape
is belt driven and read/write heads magnetize portions of the tape as it
passes by them. Tape drives are typically used for backing up and
storing data. Because they are comparatively slow, they are used to
store data that does not need to be accessed very often. Older versions
of tape drives were quarter-inch cartridges(QIC) that were approximately
6" x 4" in size. Improvements in encoding enabled advancements
in the amount of data that could be stored on these tapes.
The newest advancements in tape technology have brought about Digital
Audio Tape(DAT) and Digital Linear Tape(DLT). DAT tapes work in a
similar fashion as a VCR tape and can store much larger amounts of data
than the QIC formats. There are several different DAT standards as
follows:
| Standard |
Compressed capacity |
Uncompressed capacity |
| DDS-1 |
4 GB |
2 GB |
| DDS-2 |
8 GB |
4 GB |
| DDS-3 |
24 GB |
12 GB |
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